📧 Resolving Duplicate Emails in Microsoft Outlook
Experiencing duplicate emails in Outlook can be disruptive. This article outlines how to identify and resolve the issue.
🔍 Step 1: Check Webmail for Duplicates
Log in to your webmail interface at:
If duplicates are visible on webmail, raise a support request immediately. Otherwise, proceed to the next steps.
🛠️ Step 2: Check Outlook Configuration
- Multiple POP3 devices: Ensure only one device downloads emails or switch to IMAP.
- Outlook Rules: Go to File > Manage Rules & Alerts to review email rules.
- Antivirus Email Scanning: Temporarily disable email scanning features.
- Outlook Add-ins: Run Outlook in Safe Mode using
outlook /safe and disable problematic add-ins.
🧹 Step 3: Remove Existing Duplicates
Use the built-in Clean Up feature in Outlook or third-party tools like:
- Kernel for Outlook Duplicates Remover
- Systools Outlook Duplicate Remover
🛡️ Step 4: Prevent Future Duplicates
- Use IMAP instead of POP3 wherever possible
- Update Outlook regularly via File > Office Account > Update Options
- Review and clean up add-ins and rules frequently
📞 Need Assistance?
If the issue persists, please contact support with:
- Impacted email address
- Timeframe and frequency
- Any error messages received
- Steps you’ve already taken
🔗 References
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